Refund policy
At RETRO Skincare, we’re proud to offer a product that works—and works fast. That’s why every tube of RETRO Rewind Sunburn comes with our 30-Day Peel Less Promise & Money Back Guarantee.
If you don’t see noticeable improvement in your sunburn—less redness, reduced discomfort, and less peeling—we’ll make it right.
We’re committed to taking care of you. To qualify for a full refund:
- Your request must be made within 30 days of your delivery date.
-
The product must have been used as directed, including:
- Applying promptly after sun exposure (ideally within hours)
- Using consistently on the affected area (not just a one-time application)
- Proper storage and not expired
- We may ask a few brief questions to understand your experience. Your answers help us improve and ensure the product was given a fair shot.
RETRO Rewind Sunburn has helped hundreds of customers recover fast from painful burns. If it didn’t work for you, we want to understand why. Our goal is always to learn and serve better.
To protect the integrity of our guarantee and our small business, we may deny refund requests that:
- Are submitted long after 30 days
- Show a pattern of repeated refund claims
- Indicate misuse of the product
Reach out through our [contact form] or email us directly at support@retroskincare.com. A real person will respond, ask a few simple questions, and help you get taken care of—fast.
Thank you for trusting RETRO. We’re in your corner.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@retroskincare.com.